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Answers
to
Frequently Asked Questions
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CLOSE
**ALL** PROGRAM FILES BEFORE
INSTALLING THE SCREEN SAVER (email
and browser too!)
PLEASE RESTART YOUR
COMPUTER AFTER INSTALLING SCREEN SAVERS
Windows registry needs to reset its entries after you install any
new program
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We work hard to keep our customers satisfied. If there is a problem
with your screen saver download or installation, please let us know
right away so we can help you.
NOTE: If you have written to us and have not received
a reply within 12 hours, please check your "reply to"
email address. We always promptly reply to your emails, usually
within minutes. Invariably when customers ask why we won't write
back it is because we did write back but their "reply to"
email address either was not correct or they had been checking a
different email account looking for our reply. On occasion some
of our customers' ISP accounts have problems for a few days. Again,
if you do not receive your email within 15 minutes please send us
an email and let us know. We will get your order confirmation and
download links to you through an alternate email address or over
the phone if necessary. You can also call us at 1-541-654-0400
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ANSWERS
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| 1.
How do I register my screen saver? |
Currently to
register a screen saver you purchase and download the registered version
of the screen saver. To purchase your registered version screen saver
please use the BUY ME button on
the screen savers' product page. To get to the screen saver's product
page please click here
to go to the list of all Windows screen savers with links to the screen
savers product pages . You will be able to purchase the screen saver(s)
of your choice through a secured online transaction using your credit
card. You will be sent a download url.
To order by check or money order, please
click here for the mail-in order form or send a note describing
your purchase and make check or money order payable to J. Lutheran
and mail to 2852 Willamette Street # 413, Eugene, Oregon 97405. Please allow 5-7
days to receive your screen saver download link via email. |
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| 2.
The Demo version doesn't work on my computer. Will the registered
version work? |
| Try downloading
and installing the demo again. (uninstall the first demo). Sometimes
files are only partially downloaded or are corrupted during download.
Due to anomalies among computers (usually variances in video cards)
a very small percentage of machines new or old do not properly run
these screen savers This is one of the reason for the trial demos.
Try out the demo. If it works well and you like it, feel free to buy
the full version of the screen saver If the demo does not suit you,
just delete it from your computer. And thanks for giving our screen
savers a try. See removal instructions in 5 below. |
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| 4.
How do I install my screen saver? |
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To install this
screen saver double-click on the executable files (for example,
dolphin.exe). The screen saver program will run automatically and
will prompt you as needed. The screen saver will become your default
screen saver You can change the default screen saver at any time
through the Windows control panel. You get to the control panel
by going to Start - Settings - Control Panel - Display - Screen
Saver. Use the drop down menu to select the screen saver you want
to be your default. You can also set delay time before start and
mute the sound through the screen saver settings in the Windows
control panel.
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| 4a.
How do I change my screen saver to another screen saver? How do I
change my screen saver settings? |
|
You can change
the default screen saver at any time through the Windows control
panel. You get to the control panel by going to Start - Settings
- Control Panel - Display - Screen Saver. Use the drop down menu
to select the screen saver you want to be your default. You can
also set delay time before start and mute the sound through the
screen saver settings in the Windows control panel.
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| 5.
How do I remove my screen saver? |
| To delete the screen saver do the following |
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We use two types of screen saver builders: axialis and screen
saver studio. Go to your screen saver settings button to identify
which program was used to build your screen saver.
1) For Screen Saver Studio:
To automatically uninstall the screen saver:
Go to Start (lower left of your computer screen) --
Go to Settings -- Go to Control Panel -- Go
to Add / Remove Programs -- Find the screen saver you
want to remove, select it (click on it) and click on the Add
/ Remove Button. When it asks if you are sure you want to
remove the program Click on Yes when it says the program has
been removed Click on OK .
If you do not find your screen saver in the program list
or if you are not able to uninstall through the control panel
or just prefer another method please do the following:
Search on one unique word that is in the title of the screen
saver (for example the word "angel" for the angel
fish screen saver) Delete all files with the title words (for
example Angel Fish version 4) in their names. (This would
be Angel Fish version 4.scr, Angel Fish version 4.dat and
the folder Angel Fish version 4 -- if you have XP it will
have created other files with Angel Fish version 4 in the
names - delete those also). Delete the installation file you
downloaded. Restart your computer.
2) For Axialis:
Find the
screen saver's demo.exe file you used to install the screen
saver and double click on it to start the uninstall process.
Follow the wizard's instructions for removal. You can re-download
the demo from our website if you need to or see additiona
instructions for removal below.
If you
do not have the demo installer or if the automatic installation
process does not work you can manually delete the screen saver
by doing the following:
- delete
the file [screensaverdemo].scr from the Windows / System
directory
AFTER YOU UNINSTALL YOUR SCREEN SAVER YOU NEED TO RESTART
YOUR COMPUTER
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| 6.
How do I find the file I just downloaded? |
To
find the program file do the following:
Go to start
button at lower left of your screen go to find
Go to files
or folders
Type in the
name of the file you want to find
Note: contact us at the Contact Page if
you need the filename
(you can open
the file by double-clicking on it right there in the find file screen).
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| 7.
My computer won't open the file. What do I do? |
| Does
the file end in .zip? If so you probably need to install unzip software
(see question 14).
If the file ends in .exe it may have been corrupted during download.
Delete the file and download it again. Then double click on it to
install. (See question 5
for uninstall instructions) |
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| 8.
My screensaver selection won't stay selected. Why? |
|
Some versions
of Microsoft Windows tend to forget which screensaver you selected.
You may find that after you have selected a screensaver, it later
reverts to your previous choice, or even to "none".
There are several things you can do to try and correct this:
- On some
computers a workaround for this problem is to rename the screensaver
file to something without spaces in the name. For example, locate
the file 3-D Autumn Woods.scr, rename it to AutumnWoods.scr. This
solution usually works for Windows XP. We began naming our screen
savers without spaces at the beginning of 2008, so older screen
savers may have this problem whereas the newer ones should not.
- Sometimes
simply renaming the scr file as described in 1 above is all you
need to do, but sometimes you may need to right-click on it and
select "Install".
- On some computers
this problem happens because the system file system.ini has been
set to read-only. Locate this file and make sure it is not read-only.
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| 9.
I downloaded the registered version but the demo version keeps coming
up. |
| Make
sure you installed the screen saver (see 4
above). If you installed the registered version and the
demo still is displaying, you should uninstall your demo and the registered
version, restart your computer, and then reinstall the registered
version this will fix the problem. (This is needed for some computers,
it's infrequent) . If you have many screen savers installed, on some
systems the number of screen savers which will show up in the control
panel is limited, so uninstalling one or more screen savers will allow
you to install new ones and have them show up properly in the Control
Panel. |
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| 10.
My screen saver is missing the image or there are colored lines running
through the image |
| You
may have had an incomplete download and therefore had a corrupted
installation. Occasionally that happens with Internet downloads. If
you have a download accelerator or download manager program disable
it. Frequently these programs are the cause of corrupted or incomplete
downloads. If you uninstall the screen saver program you downloaded
and it was an incomplete download, (this is important so you don't
reinstall over a corrupted file) you need to remove that file and
then download the file again and reinstall it. Uninstallation instructions
are listed in Question 5 above.
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| 11.
My screen saver is missing the sound |
Many
of our screen savers have MIDI files for the music. Some are MP3 files.
Download this MIDI
file and this MP3
file and see if they play. If they do not you may need
to configure your computer to play either the MIDI files or the MP3
files (see question 13).
If you can play both the MIDI and MP3 files, then see 10 above. You
may have an incomplete download.
If after you configure your computer to play the sound files you still
are not able to play the MP3 file you may need to update your Windows
media player, or if you have Windows 2000 you'll need Windows Media
Payer v 6.4 to hear MP3 files. Windows Media Player v 7.1 does not
play MP3 files for NT or 2000 systems. To change your Windows Media
player. CLICK
HERE to go to the download area
for Microsoft products. Select your operating system and Windows Media
Player. Then download the latest Windows Media Player for your computer
(without SDK or Resource Kit in the name of the player). Write to
us if you need help. |
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| 12.
When I try to install my screen saver it tells me some support files
are missing or that it is not a valid Win32 app |
|
Close all program
files before installing the screen saver. This is the most common
cause of this error message.
If you are on an NT-based system (Windows NT, Windows 2000 or Windows
XP) you need to be an administrator to install a screen saver. Version
6 screen savers will not install at all on these systems unless
you are an administrator. (If you're not an administrator you get
a dialog saying that you need administrator privileges to install
it.) Screen savers made with older versions of Screen Saver Studio,
however, will try to install the screen saver regardless. Sometimes
it will install and work, other times it will give the missing files
error. (It has to do with exactly what permissions you have, what
OS is running and if the hard-drive is FAT or NTFS.)
If you do not
have Windows NT or 2000, you may have had an incomplete download
and therefore had a corrupted installation. Occasionally that happens
with Internet downloads. If you have a download accelerator or download
manager program disable it. Frequently these programs are the cause
of corrupted or incomplete downloads. If you uninstall the screen
saver program you downloaded and it was an incomplete download,
(this is important so you don't reinstall over a corrupted file)
you need to remove that file and then download the file again and
reinstall it. Uninstallation instructions are listed in Question
5 above.
Then download
the screen saver installation file again from the same link as before.
Close all open programs (including email and web browser) and then
re-install the screen saver. That should fix the problem
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| 13.
How do I configure my computer to play either the MIDI files or the
MP3 files? |
Click
on Start at the bottom left corner of your screen. Move up the expanded
menu and click on Settings. Move to the right and click on Control
Panel. Double click on Multimedia (or Sounds and Multimedia). A new
window title Multimedia Properties (or Sounds and Multimedia Properties)
will opened. Click on the Audio tab at the top. At MIDI Music playback
select a device and then click OK.
There isn't an MP3 configuration in the Windows OS. You just have
to have a player installed like the Windows Media Player or RealPlayer. |
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| 14.
Where can I get unzip software? |
| If
you don't have that you can download a free evaluation version from
http://www.winzip.com/ddchomea.htm.
You will need to install that demo. |
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| 15.
I order a screen saver but I did not receive my screen saver (or download
link) |
| The
link to download your screen saver is in the "Thank you for your order"
email you were sent sent shortly after you placed your order. If you
did not receive that email, please contact us at the Contact Page.
If you have difficulty with your download, please contact us at the Contact Page. |
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| 16.
When I just downloaded my screen saver, the process of downloading
worked but I do not have the screen saver Why is this so? What am
I to do now? |
| Your
screen saver installation file was probably saved your C: / My Downloads
folder If it isn't there you can search for it Go to Start (lower
left on your computer) - Find (or Search) - Files or Folders and type
in the name of the executable screen saver file (e.g., dolphin.exe).
After you find it double click (fast) on the installation file to
start the installation process. If you still can't find it, please
contact us at the Contact Page. |
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| 17.
I cannot download my screen saver. I get page not found. |
| Although
it is always possible that a server could be down, so far we have
identified download problems only when a customer typed in the address
incorrectly and once when the user's own ISP was not allowing her
access out. To make sure you have the correct address it is best to
copy and paste the address into the browser window. If the problem
persist, please contact us at the Contact Page
and we will provide you with another link. |
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| 18.
How do I order by phone? |
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You can order by credit card over the phone by calling 541-654-0400 or you can request that we call you by sending an email using our contact form (click here for form) with your name, email address, street address, phone number and name of screen saver you are ordering. We will call you and complete the order over the phone. If we are out of the office there may be a delay of a few minutes to a few hours before we are able to call but we will do so as soon as possible.
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| 19.
How do I order by mail? |
| To order by mail send check or money order to J. Lutheran, 2852 Willamette Street # 413, Eugene, Oregon 97405. Include your name, email address and screen saver you wish to order. Please write clearly. You may use our mail order form (click here for form) to place your order. |
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| 20.
Can screen savers, be converted to use as wall paper? |
|
One way you can make a wallpaper from our screen savers is to hit
"print screen" which saves the image to your clipboard and then use
the Paint program (under accessories in any Windows program) to save
the image to the Windows Directory as a bmp file and then select it
as wallpaper from the display properties window. |
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| 21.
Your license came on. I waited awhile, and it didn't go away, so I
closed it. Then I restarted my computer, and I couldn't find the installed
screen saver. What happened? |
| Your
display resolution is probably set to less than 800 x 600 and you
can't see the "accept" button when the license comes on. Here's how
to set your screen resolution to 800 x 600 |
| 1. |
Click on Start button |
| 2. |
Click on Settings |
| 3. |
Click on Control Panel |
| 4. |
Click on Display |
| 5. |
Click on Settings |
| 6. |
Check to the right of colors drop down menu --
slide the slider to set screen area is at least 800 x 600 pixels.
Click OK. When it asks if you want to keep that setting click
yes. |
| 7. |
Now re-install your screen saver. You should be
able to see the "accept button |
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| 22.
How do I copy and paste a link into my browser window? |
| To
copy put your cursor on one end of the web address and hold
down the mouse button. Drag your cursor to the other end of
the web address. Let go of the mouse button hold down the Ctrl
key and while still holding down the Ctl key press the C key.
That will copy the text of the web page address into your clipboard.
Now go to the browser address bar (where you type in web page
addresses) and click. Now hold down the Ctrl key and while still
holding down the Ctl key press the V key. That will paste the
text into the browser window. Now click at the end of what you
just pasted (this will unhighlight the text you pasted) and
press the Enter key. That should start the download. |
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| 23.
Do you know any other web sites that have screen savers for
free? |
Although
you can find some 2D art or slide show screen savers of photographs
for free, most other web sites which claim to offer screen savers
for free actually offer advertisements for a company. However,
many web sites advertise their demo screen savers as free screen
savers. And some internet portals advertise demo screen savers
for free even if the companies do not advertise them that way.
We only promote our demo screen savers as "demos". If you want
those screen savers which are advertised as "free"
but which are really demos for their full version screen savers
or the ones which are actually ads for companies you find them
by using a search engine such as google.com. Just type in "free
screensavers"
If you later decide that would be interested in purchasing screen
savers we have many varieties of discount sets that are imminently
affordable and we have some awesome 3D screen savers completely
unlike any you will find through other companies. Try them.
I think you will like them. |
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| 24.
How much are the screen savers in other currencies? |
|
Click
here to visit our currency conversion page
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| 25.
Can I pay you through Pay Pal? |
|
Yes --
use this email address JL@sandiegoscreensavers.com
as our Pay Pal (www.PayPal.com)
merchant address (contact us if you need more information
than this). Then send us an email to that same email address
telling us which screen saver(s) you want to buy. If you also
want DVD burn and delivery add $5 to the charge for that service.
When your transfer is complete (a few minutes to a few hours
after you initiate the transaction) we will send your download
links to you. To sign up for a new non U.S. account go here:
REGISTER
NON-U.S. ACCOUNT
PAY
PAL E-CHECKS --- NOTE: If you use Pay Pal's echeck service
instead of just using the regular bank funds transfer your
order will be delayed by 2-4 days and there may be other problems.
We DO NOT recommend the use
of Pay Pal's e-check
service but instead recommend that you use Pay
Pal's regular payment service.
STEP by
STEP instructions to strat a new Pay Pal account
To pay via PayPal just go to Pay Pal (https:
/ / www.PayPal.com) and sign up for an account. After
you give them your bank info then they will make 2 very small
deposits (each less than $1) into your bank account. They
will tell you how to let them know the amount they deposited.
You just check your bank account the next day or so and tell
them the amount of the 2 deposits (so they know you have access
to that account) and then your account is verified and you
can use it. Then you just send money to jl@SanDiegoScreenSavers.com
for the amount of your purchase. Designate in the notes which
screen savers you want to purchase just so there is no misunderstanding.
very soon after you send the money we will send you the download
links for your screensavers. If you also want DVD burn and
delivery add $5 to the charge for that service.
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| 26.
Some of your music is clear and loud and some of it is so
soft I have to turn my volume up all the way to hear it. Why? |
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If the ones you are having difficulty hearing are MIDI files
then your MIDI volume may have been turned down. Go to your
volume control (usually it is the speaker icon on the right
side of the bottom of your screen), double click on it to open
it. make sure all volumes are set the same. |
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| 27.
I have
Windows NT and can't hear sound. |
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If you run a Windows NT and want our screen savers that have
MP3 music please read this. Windows NT media player v 7.x does
not play MP3 files. Your meda PLAYER needs to be v6.4, not v7.x.
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| 28.
What are
the chances of downloading a virus from your screen savers . |
| We
scan our files constantly for viruses and have a daily updated
real time scan on the computers that make the screen savers.
Unless the virus is something unknown to the major virus checkers
there is no chance of getting a virus form our programs. |
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| 29.
I received a DVD but when I insert it in my DVD drive nothing
happens. Why? |
| It's
possible that the autorun feature on your DVD player has been
turned off. To make it do the autorun you need to hold down
the shift key as you insert the DVD. That should bring up the
menu. If the autorun menu still does not come up you can still
see all the files on the DVD and install from the DVD. Just use
your Windows Explore to see the files on the DVD. To open
Windows Explore right-click on the start button and select "explore".
Then look in the left side pane of the window which opens for
the Drive d (D:) which is your DVD drive (it may have a different
label than D but it will look like a tiny DVD and will have the
additional label SD Screen Savers). Click on that drive and
look to the right side for the files on that drive. You can
double click on any of the screen saver installers to start
installing that screen saver. |
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| 30.
Our screen saver won't stay on for longer than five or ten minutes.
After that, the screen goes black and we have only the sound.
Can you please let us know how to fix this? |
| You
have your power saving setting set to blank the screen after
10 minutes. If you don't want that to happen just increase that
time period. To change that setting go to START-SETTINGS-CONTROL
PANEL-DISPLAY PROPERTIES-SCREEN SAVERS Near the bottom of that
window is a button labeled "Settings" --- Select that button
-- choose "NEVER" in the drop down menu next to "Turn off monitor" |
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